Delay Repay

More info on Delay Repay

Delay Repay is a national scheme train companies use to compensate passengers for delays. You can claim compensation if you’re delayed by 15 minutes or more when you travel with us (except when delays are caused by planned engineering work).

For more information, please visit our guide to Delay Repay

One Click Delay Repay

For future journeys, if you’re delayed by 15 minutes or more on the Southeastern network, you can claim Delay Repay in just One Click. We will automatically create a Delay Repay claim for you.

One Click is available to all our Key smartcard customers and anyone who buys an eTicket or paper Advance ticket through our website or app. For more information and to sign up, please visit One Click Delay Repay